You may return your new, unused purchase for any reason within 365 days of purchase for a refund of the purchase price, excluding our actual shipping and handling costs. In addition, some of our items carry a restocking fee which will be deducted from your refund should you wish to make a return.
Please keep in mind that once an order has shipped, it cannot be cancelled. If you refuse an order, it will then fall under our standard return policy where roundtrip shipping costs will be deducted from your refund.
- Please email firstname.lastname@example.org with your original order number in the subject line, what product(s) you are returning, and your full name. Or call us at 1-800-721-2723 with the same information. We will provide return authorization number.
- Wrap the product(s) carefully. All returned products must be in original condition and packaging.Or the item may be subject to additional fees.
- Include the completed return form (sent to you in the original shipment) with your product and indicate the reason for the return.
- Return the product using your preferred shipping method. Unless the return is due to an error on our part, we are not responsible for shipping and handling or gift wrap charges.
- Please do not return items COD. We do not accept COD packages.
- Ship items to:
Pampered, Attn: RETURNS
930 West 16th Street, Unit C-2
Costa Mesa, CA 92627
- Be sure to include the order number, your full name, and reason for return to expedite processing.
- For reasons of hygiene, personal bodycare products cannot be returned.
- If you received Free Shipping on your original order, $5.95 will be deducted from the amount of your refund.
- Used Merchandise will not be refunded, because of hygienic reasons!
- Personalized Merchandise (including but not limited to engraved items) is exempt from return.
- Refused or Returned Shipments are subject to a $6.00 return shipment fee.
All returned products must in original condition and packaging. Unfortunately, we cannot take returns of products that have been personalized, modified, or assembled. Furthermore, certain products cannot be returned because neither we nor the manufacturer can take them back. Please call or email Pampered before returning any product.